Refund and Returns Policy for Drama Calls

At Drama Calls, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process to ensure you are satisfied with your shopping experience.

1. Eligibility for Returns

We accept returns on products under the following conditions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • Incorrect Item: If you receive an incorrect item (e.g., wrong color, size, or product), please inform us within 7 days.
  • Unworn, Unused Items: Items must be returned in their original, unused condition. Clothing must not have been worn, washed, or altered in any way.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at contact@dramacalls.shop within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photos of the product (if damaged or incorrect).
  3. Once your return request is approved, we will provide instructions on how to return the product.

3. Return Shipping

  • Return shipping is the customer’s responsibility unless the item is damaged, defective, or incorrect.
  • We recommend using a reliable courier service with tracking to return the product. Drama Calls is not responsible for lost or damaged return shipments.

4. Refund Process

Once we receive the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the order. If you paid via Cash on Delivery (COD), we will arrange for a bank transfer or another convenient method for the refund.

5. Non-Refundable Items

Certain items are not eligible for returns or refunds:

  • Products that have been used, washed, or altered.
  • Personalized or custom-made items.
  • Sale or discounted items (unless damaged or defective).

6. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired product.

7. Refunds for Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items are not eligible for a return unless the product is damaged or defective.

8. Our Commitment to Customer Satisfaction

We strive to offer the best shopping experience to our customers. If you are unhappy with your purchase, please reach out to us, and we will do our best to resolve the issue promptly.

Contact Us

For any questions or assistance regarding returns or refunds, please feel free to contact us at:

  • Email: contact@dramacalls.shop