At Drama Call, we value our customers and aim to provide a hassle-free shopping experience. Below are the terms of our return and refund policy:
- Return Period: Customers can return products within 30 days of receiving their order.
- Product Condition:
- Products must be unused to be eligible for a return.
- The condition of the packaging does not matter.
- Damaged products are not eligible for return.
- Refund Process: Refunds will be issued via bank transfer only. Customers must provide their order ID for initiating the return or refund process.
- Eligibility: All product categories are eligible for return and refund.
- Shipping Charges for Returns: Drama Call will bear the shipping charges for returns when a refund is requested.
- Exchange Policy:
- Customers can request an exchange for their product.
- However, customers must bear the shipping charges for exchanges.
- International Orders: International orders are non-refundable and non-returnable.
- Processing Time: Refunds or exchanges will be processed within 30 days of receiving the returned product.
If you have any questions or need further assistance, feel free to contact our support team.
We hope to make your shopping experience with Drama Call smooth and enjoyable! 😊